The short answer is yes.
We understand how frustrating it can be to wait for your military records, especially given the recent closures and resulting delays in service due to COVID-19.
In situations like this, the best course of action is to call us at 800.891.9285, and our team will work with you individually to see if there is a way we can help you get your records faster. However, the National Personnel Records Center (NPRC), which has been mostly closed since late March, is slowly starting to reopen, and in some cases you may just need to be patient.
While DD214Direct does not recommend creating duplicate orders with the National Archives/NPRC and will typically decline to do so, there are some things that we are able to do, depending on your individual situation.
If our team determines we can provide a better outcome, we will happily fulfill your order request.
In many cases, DD214Direct has been able to fulfill requests in a more timely manner by diverting clients away from the National Archives and into a different agency.
We have also been able to get some records requests completed if they fall into the urgent categories of medical emergency, funeral/burial/end of life preparation, or current or impending homelessness. (Many veterans are unaware that these situations are receiving priority treatment while the government works to function at normal capacity again.)
For clients with more recent discharges, roughly within the past 20 years, we can assist them in getting their documents immediately, over the phone, on their own computer.
And finally, DD214Direct offers additional services that may be of interest, such as ordering your complete official military personnel file (OMPF) and filing a copy of your military discharge records with your county recorder.
Even if you have already placed an order with us and would like an update on the status of your order, you can call us anytime at 800.891.9285 to speak with a member of our team.
Veteran-owned DD214Direct helps you get the documents you need, when you need them.
Our cutting-edge technology platform and keen knowledge of government protocol and procedure allow us to deliver your documents faster than you could get them on your own. First, we digitize both your request and the returned documents, using electronic signatures to avoid extra time with the postal service. We also integrate email and fax throughout our entire process, while many agencies do not.
To further expedite the process, our team ensures your initial request is filled out properly the first time and includes the necessary supporting documentation so that it doesn't bounce back. In addition, we break up multiple requests (DD214, OMPF, etc.) so that each piece is handled separately and one does not delay the other.
Once your request is processed, DD214Direct becomes your personal advocate, working directly with the agency that holds your records (currently there are about 75 independent agencies) and immediately responding to any agency issues on your behalf. In many cases, DD214Direct is able to advance your request to a higher-priority workflow. Finally, we have team members at many locations to drop off and pick up documents.
Much like paying a small fee to have your taxes done by a professional, DD214Direct provides the service and convenience you’ve been hoping for, plus we make it a lot easier. Once we locate your DD214, we can email you a copy immediately—a service not offered by the government. And tracking your request through us is simple, so you never have to worry about long hold times and inconclusive answers.
Ready to get started? Click here to begin the order process.
