Frequently asked questions

Answers to all of your questions about DD214 Direct.

DD214 discharge document sample

How long does it take?

COVID-19 Update: Normally you would receive your DD214 per the schedule below. Unfortunately, these are not normal times. As a result, we do not know exactly when the agency will be able to return your documents to us.

The government processes DD214 requests on a first-come, first-served basis. The queue is getting longer by the hour. The longer you wait, the longer it will take to receive your DD214 (by weeks or months). Secure your place in the queue by ordering your DD214 today.

That depends. Usually we process your request the same day in our office and submit it to the government the next business day. Note: you will receive a scanned copy of your DD214 by email first, and a hard copy by mail several days later.

How is DD214Direct more convenient than requesting my DD214 directly from the National Archives?

For one, you aren’t required to download, print, sign, and fax your request. You can submit your order directly through our website with the ease of e-signature technology from a desktop, laptop, or mobile device. Instead of your request trickling through the government’s large call center, we physically stand in line at the records repository and manually coordinate your order. Tracking your request through us is easy, whereas tracking your request through the government is difficult and frustrating; expect long hold times and inconclusive answers.

What if I need multiple DD214s?

Unlike other DD214 research firms, we try to provide all requested DD214s for one price when ordered at the same time if they are in the same location and for the same veteran. They may not all be available at the same time. If the DD214s are not in the same location, there is a fee of $35 per additional DD214. We will let you know if there are additional fees before we start the search.

Is my DD214 available on eBenefits?

It might be if the veteran is recently discharged. You can get more information here.

Why should I pay this fee to you to get a DD214?

Our process is easier and faster than dealing directly with the government. We physically stand in line, so you don’t have to. By working with an expeditor like us, your request is hand-submitted at the counter instead of the government’s large call center. Our clients want to avoid the headache of long hold times and unpredictable turnarounds.

What is your refund policy?

COVID-19 Pandemic Refunds: You may request a refund within 48 hours of your purchase for any reason and receive one. Thereafter, refunds will not be considered. Effective March 25, 2020 and until further notice.

General Refunds: You may request a refund within 24 hours of your purchase for any reason and receive one. Thereafter, refunds will be considered only if the document is not returned to the client more than seven days after the estimated return date as specified in the FAQs. Refunds will not be issued in the event that a government agency provides written notice that there is no record of military service.